Please read these terms before placing an order. By using this portal you agree to them.
Accepting these terms
These terms apply to everyone who browses, registers or orders through this portal. If you do not agree, please do not use the portal.
Your account
Keep your login details private. You are responsible for activity under your account.
Give accurate business and contact information, and keep it up to date.
Tell us straight away if you think someone else has access to your account.
Orders and pricing
Product details, availability and prices shown on the portal can change without notice. An order is confirmed only when we send you an order confirmation. We may cancel an order if a product is out of stock or a price was listed in error, and we will refund anything you have already paid.
Payment
Invoices are raised in Indian Rupees and include applicable taxes such as GST. Payment is due by the date shown on the invoice. Late payments may delay future orders.
Delivery and returns
Delivery dates are estimates, not guarantees.
Check goods on delivery and report damage or shortages within 3 days.
Returns are accepted for unused goods in original packaging, or when the item is faulty or not as ordered.
Acceptable use
Do not misuse the portal. That includes attempting to gain unauthorised access, interfering with its operation, scraping data, or using it for anything unlawful.
Liability
To the extent the law allows, we are not liable for indirect or consequential losses arising from use of the portal. Our total liability for any order is limited to the value of that order.
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last changed. Continuing to use the portal means you accept the updated terms.
We only collect what we need to process your orders and run the portal. We do not sell your data.
What we collect
Business details: company name, GST number, billing and delivery addresses.
Contact details: name, email address and phone number.
Order history, invoices and payment status.
Technical data: browser type, device and pages visited.
How we use it
To process orders, issue invoices and arrange delivery.
To send order updates and notifications.
To keep the portal secure and improve it.
To meet tax and legal obligations.
Who we share it with
We share data only with service providers who help us fulfil your order, such as payment processors and delivery partners, and with authorities when the law requires it. They may use your data only for those purposes.
Cookies
We use cookies to keep you signed in and remember your preferences. You can block cookies in your browser settings, but parts of the portal may stop working.
Security
We protect your data with encrypted connections and access controls. No system is completely secure, so please use a strong password and sign out on shared devices.
How long we keep it
We keep account and order records for as long as your account is active and for the period required by tax and accounting rules. After that, we delete or anonymise them.
Your choices
You can ask to view, correct or delete the personal data we hold about you, or to stop receiving notifications. Email us and we will respond within a reasonable time.